COVID-19: Key Things To Know
We are delighted that all areas of our hotel are fully open and would like to say a big thank you for all the support you have shown us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.
We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Other key things you might want to know in relation to how we are currently operating are:
Here is a one-page guide to extra safety measures we have in place
We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make North Lakes safe for our team and guests.
AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas (these can be seen here).
Dining With Us
Please pre-book a table for both breakfast and dinner ahead of your stay so we can try and ensure you a time that suits.
Spa Facilities & Treatments
We will continue to follow government guidance ensuring risk assessments and staff training are completed.
Whilst we have increased the capacity of our gym and pool hall, please pre-book your visit to these areas ahead of your stay so we can try and accommodate you at your chosen time.
For treatments, our therapist will continue to wear a face covering and will also take your temperature ahead of starting as an extra safety measure for both yourself and our therapist, we also ask guests to wear face coverings for treatments in keeping with government guidelines.
Can I Cancel My Room Booking Should Things Change?
You can book an overnight stay with confidence knowing that we offer free cancellations on all Fully-Flex rates up until 10:00am on the day of arrival. Please note that this applies to Fully-Flex bookings only and Advance Purchase bookings are non-refundable and cannot be canceled, transferred or amended.
Please also note that you will need to pre-book for use of the gym, pool and for breakfast and dinner spaces.
Since reopening we are really proud to have won various awards for our Covid secure operations that are in place across our property and within our business areas.
Simply contact us with your requirements, and we'll take care of the arrangements.
What are check in and check out times?
You’re welcome to check in from 3 pm, and you’ll be able to visit the spa and enjoy all the facilities from this time too. Check out time is 11 am, although a late check out can be arranged for a small supplement (subject to availability).
Is the hotel dog-friendly?
We have 3 dog-friendly rooms and provide a cosy bed for your four-legged friend to sleep on. Whilst we do not permit dogs into our restaurant they are very welcome in our bar & lobby area as well as our outdoor dining area and meadow. We also have a dedicated pooch paddock for you to take your dog too!
To book a dog-friendly room please call us on 01768 868111.
Is there a car park?
Yes - we have a complimentary car park at the front of the hotel.
What family facilities are there?
We have family rooms that can take up to 2 adults and 3 children (depending on ages) and we do have some interconnect rooms too. We offer high chairs, children’s menus and cots.
Children are permitted in the swimming pool Monday – Thursday between 8.00–11.00am and 3.00–6.00pm, and on a Friday between 8.00–11.00am and 3.00– 7.30pm. Children are welcome in the pool at any time on weekends and bank holidays.
Do you cater for special diets?
Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and gluten-free dishes appear on our main menu as
Conferences & Meetings - Terms & Conditions
Please read this document in conjunction with the meetings and event contract issued by North Lakes Hotel & Spa.
Some frequently asked questions below. If you’re still unsure, then just give us a ring or drop us an email.