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Sustainability Statement

At North Lakes Hotel & Spa, we understand that sustainability is an important part of operating a responsible business. We strive to use innovation and craftsmanship to deliver great service in a way that is kind to the planet and allows us to be here for you for many years to come. We’re always looking at new ways to operate in a more sustainable way, here are a few of the things that we are doing right now.


Environmental Programs

  • We’re working hard on recycling and waste reduction, including separate bins for general, plastic, and paper waste in all bedrooms & conference rooms. We’ve been a member of WRAP since 2019.
  • Our bedroom linens and towels are replaced every third day for long stay guests, unless otherwise requested.
  • We have vegan and vegetarian menus available.
  • We have updated many of our garden walls to dry stone, which uses natural materials and unquarried stone.


Energy, Carbon & Water Reduction

  • We’ve installed a power perfector to regulate the voltage of electricity in the building and not only reduce electricity waste but also lower carbon emissions in the process.
  • We have installed power factor correction to reduce the electricity drawn from the mains and subsequently lower our carbon emissions.
  • We have fitted new condensing boilers to increase efficiency and lower our carbon emissions.
  • We have 6 EV chargers on site.
  • We have installed endotherm dosing to the closed hot water system, reducing our gas usage by up to 30%.
  • We’ve added Chlorine Dioxide to our hot water system so that we can safely operate at a lower temperature whilst still providing hot water throughout the building.
  • We’re committed to changing all of our lighting to LED.
  • We use aerated shower heads in our bathrooms to reduce wastewater and have plans to move to even more efficient measures as we refurbish our bathrooms.
  • We have water conservation measures in place, including capturing rainwater for irrigation in our gardens.
  • We promote water-efficient landscaping throughout the grounds; including using low water use plants, designing and scheduling irrigation systems efficiently, grouping plants according to their water requirements and hardscaping external areas to encourage an efficient flow of water to plants & flowers.


Waste reduction

  • We’re reducing single use plastics throughout the hotel & spa.
    • Glass bottled water is available from all outlets.
    • No single use plastics in guest bedrooms. Re-fillable toiletries in all bedrooms, spa and public area bathrooms.
    • Guest bedroom milk & water bottles have been replaced with glass bottles and refill stations in the corridors.
    • Paper straws are in use at all food and beverage outlets.
    • Pencils are used throughout all of our conference facilities rather than pens.
    • Paper bags are used for all takeaway items.
  • All brochures & literature is available online to reduce the need for paper brochures.
  • All in room menus are available through the television, reducing the need for paper menus in guest bedrooms.
  • We avoid unnecessary printing wherever possible.


Sustainable Food and Drink

  • We have local, sustainable, and seasonal items available on our menus.
  • We use responsibly sourced seafood where possible.
  • We use organic eggs.
  • We have a food waste reduction program in place, any waste we do have is separated and recycled, and converted to electricity through anaerobic digestion.
  • We have a kitchen garden on our grounds, and the items produced are used on our restaurant menu.
  • We use Corovin systems to reduce wine & sparkling wine waste.


Biodiversity and Conversation

  • We are proud to partner with Caudalie in our spa. Who only use clean & natural ingredients in their products. All of our treatment product partners packaging is 100% recyclable.
  • We have beehives at North Lakes. The honey produced is available for purchase.
  • Our gardens are planted with native plants, reducing the need for pesticides and wastewater.


Purchasing Practices

  • We are focused on partnering with sustainable suppliers wherever possible.
  • Suppliers are encouraged to reduce unnecessary packaging.



  • We believe in quality and craftsmanship, adopting the mantra of do it well, do it once with all of our property refurbishments.
  • We source materials from Britain to ensure quality and reduce the carbon impact of our investments.
  • We create classic timeless designs meaning that our investments have lifespans and economic returns.



  • We encourage long term business relationships with partners to ensure stability for both them and us.
  • We’re proud to employ local people across our hotels and inns to help support our local communities with sustainable jobs.
  • We invest in the training and development of our team members, equipping them with the skills for a prosperous career in hospitality.
  • We promote a positive and supportive work environment.

Book direct to support our family business

Not only do we guarantee you the best rate, and give you complimentary access to our spa and gym for booking direct, you'll also be supporting a local family business with over 200 years of heritage.