Book With Confidence
Be reassured when you choose to book with us.
At North Lakes Hotel and Spa, you can be confident that from the moment you step through our doors, our friendly and experienced team will offer you a warm welcome, and that all the correct safety guidelines are in place.
Extra Health & Safety Measures
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance. We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas (these can be seen here).
We’re Good To Go Industry Standard
We're proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make North Lakes Hotel & Spa safe for our team and guests.
AA COVID-19 Confident
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
No Quibble Refund
To take the worry out of booking future stays please be reassured that, when booking our Fully Flexible rate, you can cancel your booking before 10am on the day of your arrival and receive a full refund. When booking an Advanced Purchase rate, your booking is non-refundable and can not be transferred or amended. This is valid on all bookings made up to and including 30th March 2022. Our full booking T’s and C’s can be found on our room booking page.
Book Direct for Complimentary Access to Spa & Fitness
By booking direct, not only do we guarantee the best rate, you will also get complimentary access to our spa and fitness areas.